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Shipping and return policy
Shipping:
Since all of our products are very fragile, we will have them professionally packaged and shipped by UPS. All items will also be insured in the unfortunate circumstance that they are damaged in shipping. Packaging and shipping costs are free of charge to customers within the 48 states. If you are a customer in Hawaii or Alaska, or an international customer, please contact us via email to discuss your shipping costs. We will ship your items within 3 days of receiving the order. If there is a problem, we will notify you immediately. All items ship from the San Francisco Bay Area.
Our products are of artistic quality and, therefore, we have a very limited supply of each item. We update our inventory weekly. If an item is no longer in stock, we will notify you immediately. We will not bill your credit card until the item is actually shipped.
Returns:
We prefer not to accept returns due to the fragility of these artistic pieces. If there is an extreme situation that requires a return, please contact us via email to discuss the situation. If the items are damaged in shipping, please retain all original packaging materials in order to claim on the insurance and contact us IMMEDIATELY. Failure to do this will void the insurance. It is important to note that these items are all handmade by artisans and not mass-produced. Due to this art, irregularities may occur. This does not mean that the item is defective – in fact, it adds to the value of the art piece.
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